Dennis Ogilvie is known as the Chief Executive Officer of BPO and
Outsourcing Call Centers located in different cities of Philippines. Before
this, he even played the role of Managing Director and Outsourcing Staffs in
several other cities of the world. Since his first step in the BPO business, he
had given best possible contribution to bring effective developments in its operations
and communication with customers.
Well-Established
Contact Sector
By explaining about different types of call center companies in
Philippines, one of the inventors of the communication sector always
refer his organization as well-established outsourcing firm comprises of 300
different staffs working for diverse portfolio related to processing of
relevant data and valuable calling services for Australian, EU and USA clients.
Currently, the company can easily deal with outgoing and incoming calls;
perform supplier and customer inquiries and suitable negotiations, along with
uploading of various new products, daily changes related to the actual price of
websites and countless advertisement platforms related to affiliate marketing
and advertisement campaigns.
According to the statement given by this well-known personality, “Whether you need one person to do your day
to day tasks or 100 to run your company’s daily operations, we are more than
glad to assist you.” Read more about his company and Dennis.
Steps Taken to
Retain Top Position
BPO units belonging to different cities and suburbs of Philippines are
consistently putting their best possible efforts to retain top position in the
outsourcing industry. For this, majority of companies headed by Ogilvie have
started acquisition and development of innovative software solutions to deliver
highest level of productivity to its customers. Particularly, companies have
taken steps to acquire sophisticated IA system or call center software delivered
by Skylex Company to trace the level of performance and output given by their
operators. IA system possesses the capability to track the performance of
operators not only in online mode, but also from various recorded calls.
QA5 embedded within the IA system possesses the capability to perform emotiondetection or analyze various ongoing calls in real-time and create alert
tones for managers in case of taking place any type of problematic call. Other
than this, you could use QA5 to identify vocal patterns and interactions within
every call and evaluate various aspects related to quality of delivered
customer services.
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