Skylex Voice Solutions and its System Services

The multi-engine Voice platform is a part of Skylex suit, and it is composed of the succeeding engines working in coordination with the directorial call center system. The initial engine is the voice analysis engine, which performs Emotion detection for both the customer and the agent. The Keyword locating speech engine is paired with the speaker verification and the speech recognition engine. The quality management engine analyzes the dialogue composition, the number of transfers and the number of holds. The KPI Scorecard selects the patterns for e-learning and self-training guidance. The reporting engine includes per detailed and integrated parameters, per agent group, per agent, time-period and per client segment. 

Features of Interaction Analysis:

The Skylex Interaction Suite is a complete suite of administration tools for the contact-center operation optimization, which makes use of both the voice analysis results and the information obtaining from the different call centers to make out new trends patterns and problems along with any valuable information required to enhance the customer services. The online emotional analysis, robust keyword spotting, online Call flow analysis and the text message analysis works on the Interaction Analytics system that provides stuff mentoring and administration analytics reporting. 

The basics of Business values and serviceability: 

The technological suite of this leading contributor enables company and integrators to mechanize their procedure for efficiency and quality management of their call centers. This is based on the market leader’s voice technology solution that gives the customers opportunities to advance business techniques and consequently amplify the efficiency of the call center considerably.  This comprises of reducing the expenses on the customer satisfaction research, dropping expenses on good-quality management, reducing the costs on training of new agents and lastly reducing the expenditure on the recording system.

Interaction Analytics Solutions help in Performance Bottlenecks Analysis

SKYLEX devices comprises of complete suite of various management tools advent for operations of call center optimization. These systems designed by the company uses information derived from different types of call center settings and results of vocal analysis to identify various patterns, trends and relevant data required to bring improvements in the level of offered customer services. Here, you will get a briefing about the application of Interaction Analytics solutions designed by Skylex Company to optimize activities go on in contact center premises. 

Scope of IA Devices

Now, let us look over the scope of functionalities performed by this system in business premises.

·         Avoid Conflict Situations

Skylex solutions operating on advanced layered voice analysis technique has allowed for the online monitoring of every conversation done by supervisors present in contact center to prevent conflict situations.

·         Allows Usage of Specific Business Process

Skylex Company has become the leading contributor of technical solutions by delivering online help and assistance to operators about emotional condition as well as the condition of any served client. It allows operators in using a specific type of business or service process that too during the best moment of conversation. 

Performs Detailed Analysis of Performance Bottlenecks

Call center personnel have to deal with different types of incoming and outgoing calls within the entire premise. Even many of these organizations work for 24x7x365. Indeed, there occurs different types of challenges and bottlenecks concerning to overall performance of the workers and agents. However, it becomes very much essential for senior officials and managers of the unit to deal with all sorts of hindrances in smart manner in order to retain customers and maintain its survival in the competitive outsource industry.

Hence, many contact centers have installed efficient emotion detection solutions in the premise, which detects emotions involved in spoken words of agents and customers to provide details about satisfaction received by customers. In case of any issue, the device identifies the performance bottlenecks and allows senior officials to analyze the same in less span of time.

“Skylex Info Systems develops automated enterprise oriented solutions for quality and efficiency management for contact centers.” Skylex 

Basic Activities Performed by Skylex Information Systems

Now days, both big contact center companies and small call centers are obtaining their huge demands in commercial and industrial sector. This is because; many small and business ventures operating in different business or industry areas have started hiring the services of call centers or similar types of outsource companies to get the jobs related to creating awareness of products, resolving customer queries, telesales, promotion of brands and similar other forms of marketing functions at relatively low rate.

In fact, outsourcing of advertisement and marketing related activities will allow many business owners and ventures to focus on various other essential business operations required to stay competent in specific industrial sector. However, managing telesales and promotion via voice communication taken place in contact centers are not easy tasks. Instead, the whole method involves many challenges and difficulties faced by senior officers of call centers. 

For instance, in one month, supervisors of big outsourced venture listen thousands of recorded conversations go on in random manner. In this situation, it becomes extremely essential to find out advanced software solutions, which can handle every interaction of agents and clients in hassle-free and automatic way and even within less duration. Here, you will get overview of functions done by innovative Skylex systems, for which it has become the leading contributor of voice software solutions.

Basic Activities Performed by the System

Until now, Skylex vocal analysis systems have provided some of the base requirements to every type of call center organization. This will include

• Skylex information systems based on LVA technique has allowed outsource units to fulfill varying commercial level objectives in significant manner.

• Irrespective of the language used by the premise for communication, supervisors and managers can install and use such system, as it features language independence.

• With the help of this software-based equipment, supervisors record calls for guiding newcomers of the ways, in which they should react and interact with angry customers and resolve queries in efficient way.

“Skylex Voice Solutions have obtained its massive success by the delivery of quality and technology-based solutions to many call center companies and telecommunication companies operating at the international level.”

How Skylex Voice Solutions are Helpful for Banks and Financial Institutions

Banks and financial institutions incorporating huge customer base always show their apprehensive behavior towards the safety and security of various confidential details about the clients stores in computer database. Simultaneously, banks have to guarantee their clients about additional safety measurements to provide proper protection to their personal and financial details. 

Nowadays, users willing to access phone banking solutions require performing identity verification process with the help of PIN, passwords and account number, which are highly prone towards fraudulent activities or hacking of accounts. Potential frauds or swindles in the banking sector compelled many reputable banks to choose for secured solutions and methods provided by technological contributors and implement them for protecting personal information possessed by clients. On the other side, many companies have even started designing efficient solutions to check telephone-banking frauds. 

In this post, you will get information about innovative voice solutions offered by a well-known company named Skylex and its benefits caused to Petrokommerts Bank. Voice software solution delivered by the Israeli Company named Skylex performs different types of functions, like voice biometrics, keyword spotting and speech recognition in the attempt to undergo verification process in a small span of time and lets companies to deliver optimum level of service to its customers. 

In other words, with the help of vocal analysis software, professionals of the Petrokommerts Bank have succeeded to provide user-friendly mobile banking experience to customers. Major benefits in this case will include 

Effective System to Monitor Customer Service Quality

Skylex Interactive Analytics system has provided people with the effective system to monitor the quality of offered customer service. Since the system detects the emotions of people made or received calls to the banks, so it can easily find out their true responses towards the offered product. 

Allocation of Calls for Listening Auditors

With the help of this innovative voice-based solution, senior officials can allocate calls to allow for critical listening of auditors. 

Enhancement in Operational Efficiency

Installation of emotion detection solution has the major role to save various overhead costs of business owners and companies in training and mentoring of new callers or sales executives. Currently, many phone banking units and contact centers use voice detection system to record calls handled by experienced executives and use the same as demo for guiding newcomers about different ways to deal with customers. 

“Skylex Voice Solutions delivers from Israel technology-based solutions to call center companies and telecommunication firms operating at the international level. Moreover, we have provided wide range of effective voice solutions systems to banks and health ministry in Russia.” Read more from here.

Comfortel Contact Center-International Provider of Advanced Voice-based Solutions

Since the establishment of Comfortel Contact Center, it has offered wide range of services to top-level companies and business organizations. With the help of this innovative call center unit, known as international contributor of advanced services companies located in different parts of the world succeeded to process wide range of telephonic calls and made companies competent and capable to deliver additional facilities to its customers. Even it is only by the virtue of this Russian Company, many commercial level units of modern times have reduced their secondary workload of employees and infrastructure related costs to a huge extent.

Scope of Company’s Products and Services

Until now, the company has obtained its huge success in providing different types of services, which include production services, financial and insurance services and pre-sales and post sales services, informational agencies, retail sectors, like street markets, super and hypermarkets, mass communication units and many more. In addition, the company based in Russia has delivered its products to the areas of advertisement and marketing, transport, tourism and various medical and communal services. 

Specialties of the Contact Center Unit

Comfortel Call Center Company has acquired the advanced Interactive Analytics solution offered by the Skylex Company to provide advanced levels of solutions to its customers. With the help of automatic detection system only, the call center unit has obtained the opportunity to detect more than 95 percent of problematic calls in automatic manner and undergo evaluation of the satisfaction level of customers effectively as possible. Furthermore, with the help of IA system only, the outsource unit has obtained the capability to recognize important changes in the entire business procedures related to motivation, learning, customer service, operators and reporting of projects.

“Comfortel Contact Center allows simultaneous uses of telephony, email, messengers and chats via a complex scheme of intellectual route of incoming calls, which depends on numerous characteristics. Here, professionals can organize call processing by means of intellectual voice recognition system and voice menus, which differentiates level of service for every call depending on the query and subscriber importance.” Read more about the company and its sister concernEffortel from here. 

NCC Stressed Telecom Companies to Deliver Optimum Level of Service

NCC i.e. Nigerian Communication Commission has recently made sure that it would consistently pressurize telecom companies or operators within the country to deliver optimum level of services to clients and customers. Few days ago, Eugene Jumah, Executive Vice Chairperson of NCC, one of the biggest contributors of telecommunication sector in Nigeria has given assurance via message into the NCC Consumer Outreach Program hosted at Ahmadu Bello University located at Kaduna State. Mr. Jumah, along with Femi Atoyebi, the Consumer Affairs Officer and the Deputy Director have expressed that the commission would never issue permit to any telecom firm or service provider for unapproved increment in tariff plans and poor levels of services. 

Eugene Jumah has allayed fears related to the application of mobile or cellular phones incorporating adverse effects on health of users. In fact, he expressed in front of the public that the claim does not incorporate any kind of scientific basis. Instead, he believed that every telecommunication mast has incorporated recommended heights, in to which commission always assured for strict compliance in the attempt to prevent every type of harmful radiation from getting down into animals and human beings around. 

Jumah further expressed that he and his other officers launched consumer outreach program with the intention to bring telecom service providers together to fulfill different types of challenges faced by subscribers of the country. In other words, the entire program intended to provide outstanding voice solutions to telecom subscribers and resolve their grievances associated with the entire communication process. 

According to the statement delivered by Mr. Eugene about the new program, “It is an avenue to rub minds on issues developing within the telecom industries. We give opportunity to the customers to have a voice to ask many questions, and it is a forum for the commission to also make inquiries and if possible make suggestions on how to move the industry forward.” Read more from here.