Monday, July 21, 2014

Skylex Voice Solutions and its System Services

The multi-engine Voice platform is a part of Skylex suit, and it is composed of the succeeding engines working in coordination with the directorial call center system. The initial engine is the voice analysis engine, which performs Emotion detection for both the customer and the agent. The Keyword locating speech engine is paired with the speaker verification and the speech recognition engine. The quality management engine analyzes the dialogue composition, the number of transfers and the number of holds. The KPI Scorecard selects the patterns for e-learning and self-training guidance. The reporting engine includes per detailed and integrated parameters, per agent group, per agent, time-period and per client segment. 

Features of Interaction Analysis:

The Skylex Interaction Suite is a complete suite of administration tools for the contact-center operation optimization, which makes use of both the voice analysis results and the information obtaining from the different call centers to make out new trends patterns and problems along with any valuable information required to enhance the customer services. The online emotional analysis, robust keyword spotting, online Call flow analysis and the text message analysis works on the Interaction Analytics system that provides stuff mentoring and administration analytics reporting. 

The basics of Business values and serviceability: 

The technological suite of this leading contributor enables company and integrators to mechanize their procedure for efficiency and quality management of their call centers. This is based on the market leader’s voice technology solution that gives the customers opportunities to advance business techniques and consequently amplify the efficiency of the call center considerably.  This comprises of reducing the expenses on the customer satisfaction research, dropping expenses on good-quality management, reducing the costs on training of new agents and lastly reducing the expenditure on the recording system.

Thursday, July 10, 2014

Interaction Analytics Solutions help in Performance Bottlenecks Analysis

SKYLEX devices comprises of complete suite of various management tools advent for operations of call center optimization. These systems designed by the company uses information derived from different types of call center settings and results of vocal analysis to identify various patterns, trends and relevant data required to bring improvements in the level of offered customer services. Here, you will get a briefing about the application of Interaction Analytics solutions designed by Skylex Company to optimize activities go on in contact center premises. 

Scope of IA Devices

Now, let us look over the scope of functionalities performed by this system in business premises.

·         Avoid Conflict Situations

Skylex solutions operating on advanced layered voice analysis technique has allowed for the online monitoring of every conversation done by supervisors present in contact center to prevent conflict situations.

·         Allows Usage of Specific Business Process

Skylex Company has become the leading contributor of technical solutions by delivering online help and assistance to operators about emotional condition as well as the condition of any served client. It allows operators in using a specific type of business or service process that too during the best moment of conversation. 

Performs Detailed Analysis of Performance Bottlenecks

Call center personnel have to deal with different types of incoming and outgoing calls within the entire premise. Even many of these organizations work for 24x7x365. Indeed, there occurs different types of challenges and bottlenecks concerning to overall performance of the workers and agents. However, it becomes very much essential for senior officials and managers of the unit to deal with all sorts of hindrances in smart manner in order to retain customers and maintain its survival in the competitive outsource industry.

Hence, many contact centers have installed efficient emotion detection solutions in the premise, which detects emotions involved in spoken words of agents and customers to provide details about satisfaction received by customers. In case of any issue, the device identifies the performance bottlenecks and allows senior officials to analyze the same in less span of time.

“Skylex Info Systems develops automated enterprise oriented solutions for quality and efficiency management for contact centers.” Skylex 

Tuesday, July 8, 2014

Samsung Sparks the E-waste Recycling In South Africa

Samsung one of the leading brand in the world and consumes the entire market of shipping the Smartphone in the world about 62% of total consuming of Smartphone have been tackled from Samsung. We could say that Samsung could be that company who must to do something about the e-waste recycling, as they are the leader of the market. So keeping that fact into mind Samsung Electronics South Africa announced a partnership with an e-waste company to encourage the consumer to do something about the garbage and also encourage them to dispose the electronic good with a responsibility. The program holds about 18 collecting stores all over the country to proper dispose the e-garbage or using the Desco/ Samsung bin situated at the end of the stores. This could prove a good move as companies know that their business will not last long if this problem to our environment has not stop. So many firms have taking interest to recycle their old and damaged product to properly restore or dispose them.

Published on a News source “Items that can be recycled include: mobile phones, IT equipment and household appliances. The reason for this is that there is a rise in volumes of electronic waste with a growing need to ensure these items do not end up in landfills. The recycling campaign aims to collect an estimated 3 tons per month, per bin, during the campaign period.

After this much awareness, there are 20 to 50 metric ton of e-waste have been coming into world every year from all over the globe. Also this move from Samsung could also generate many Jobs in green economy because figure like 20 to 50 metric ton needs a huge plant to process the garbage and plant will need engineers and machinery so there will be a golden opportunity for people and companies too.